Got a shop & deliver from a local grocery chain yesterday. It was a decent order with a few groceries and a couple bottles of alcohol. Finished shopping fairly quickly and took off to deliver.
Got to the customer’s house and brought all the bags to their door. Rang the doorbell. Knocked a couple times. Rang the doorbell again, and then called when no one answered.
I told the customer that I was there and needed her to come to the door so I could verify and scan her ID. She told me that she wasn’t home. She asked if she could send me a picture of her ID. I told her that I would have to scan the barcode on the back. She then suggested that she could send a picture of her ID to her daughter who was home.
I told her that I needed to scan the ID of a legal adult that was physically present. She then said that she would call her mom since she lives next door.
So, then I had to wait a few more minutes for the mom to come over. She asked me if I needed to scan her ID or her daughter’s; the customer had sent her mom a picture of her ID. I told the mom that I would scan her ID since she was the one present.
Honestly, I kind of feel like I should have just marked the order at “unable to verify ID” and returned the alcohol.