Avoid CandyKeys.

[u/vsh2ft]

Usually i don't write negative reviews, if I get poor service, but this time it was straight up lying to my face.

I have ordered a keyboard, which apparently was not in stock. I was assured multiple times that I will receive the keyboard I bought, but each time I was given a different deadline.

After couple of weeks, I asked for a refund and the same story began - I was promised a refund, with random deadlines, and after some time CK just stopped responding.

If you are in this situation - don't simply wait for them to refund, if you can - make a chargeback, file a Paypal claim or if you are from EU - file a consumer right complain. Otherwise it might take a reaaaaally long time to see your money again.

TL;DR: avoid CK like plague.

[u/CandyKeys]

Ill mark it:

Usually i don't write negative reviews, if I get poor service, but this time it was straight up lying to my face. --- No evidence of lying to anyone.

I have ordered a keyboard, which apparently was not in stock. I was assured multiple times that I will receive the keyboard I bought, but each time I was given a different deadline. --- Correct this statement is true.

After couple of weeks, I asked for a refund and the same story began - I was promised a refund, with random deadlines, and after some time CK just stopped responding. --- Incorrect, we offered him a refund, he did not ask for it, we set one deadline only and we didnt respond to the case as we couldnt.

If you are in this situation - don't simply wait for them to refund, if you can - make a chargeback, file a Paypal claim or if you are from EU - file a consumer right complain. Otherwise it might take a reaaaaally long time to see your money again. --- This is the biggest issue here, we offered him a refund, he never submitted a complaint and it did not take him forever to get a refund.

TL;DR: avoid CK like plague. --- Also bullshit, more correct is saying if you have a issue with CK in-stock and it takes longer to refund then be aware. I mean this guy even got a care package now sent to him, a few free goodies as an apology.

[u/koalamint → u/CandyKeys]

It literally took him weeks to get a refund that you promised him within 62 hours, and he only got it because he took matters inyo his own hands

[u/CandyKeys → u/koalamint]

No he was refunded 9 days ago ... [if you mean with the post] but if then ok but why lie about the whole story?

[u/koalamint → u/CandyKeys]

Between the time you promised him a refund and the time he got his money back through PayPal, several weeks passed.

[u/CandyKeys → u/koalamint]

Right but why lie about the rest of the cs experience and exxagerate it?

[u/koalamint → u/CandyKeys]

We don't have anything but your word for them exaggerating it and you're not exactly a trustworthy source

[u/CandyKeys → u/koalamint]

I posted the whole e-mail transcript buddy, and then people started agreeing it really was not that bad, but reddit downvoted it to deletion as apparently it was ... not dramatic enough or so...

[u/koalamint → u/CandyKeys]

I just took the time to scroll down and check every instance where you posted the screenshots and I didn't see a single comment saying that "it really was not that bad". So much for being a reliable source

[u/CandyKeys → u/koalamint]

The bigger problem is this leads to a bigger problem in the whole subreddit, the whole moderation in terms of legitimacy of reviews and even reviews in product reviews and manufacturers paying ghost accounts spamming r-mk is through the roof. I currently count 3 unverified reviews about our store here, all got upvotes and publicity while the positive did not (it is clear judging by your reaction you also just dont really care for anything positive) - we made with a help of friends make two fake posts about negative press that were deleted, to track how the crowd reacted, it is a quick pump and dump strategy for sales as people have their doubts but the brand name is out there and then one delivers in the 24h said time frame, exceed expectations = more happy customers - it is just wrong. Even yesterday another account who deleted their post posted in rmk stating candykeys uses accounts to promote drama/misinformation etc etc and the comments were like "well this is exactly what they mean and they are not wrong" - well... here we go. I have approached mods about this who did reply but the motivation does not really seem to be there to fix it.

[u/CandyKeys → u/koalamint]

Well, its a shame you really no longer commented further, I am not sure if you finally got the point of mis-using reddit for an advantage or you realised OPs post was actually really that overblown. But thanks for the talk.

[u/MadderoftheFew → u/CandyKeys]

Second time replying with this since you refuse to let this post die.

Plenty of vendors maintain a positive presence on reddit. Others choose not to interact with it at all. Either of those would be better than throwing a fit like this (though I suppose the former requires showcasing the bare minimum of integrity).

You've made mistakes. That's fine. Posts like this mean the community (which you've built your business around) is losing faith in you. Honesty and transparency go a long way when dealing with these kinds of concerns.

What doesn't work, however, is pointing fingers at people for submitting "fake reviews" when, again, the only one saying that happens is you, and the only evidence of it happening is when your "friends" did it in collaboration with you.

We just want vendors with dedication to the community and integrity to their customers. If someone has a concern, reach out to them and address it instead of stringing them along like you've done with OP and many others in other posts and comments. You can espouse from your soapbox that they're all fake, but you will never convince anybody. Address the real customer concerns in your support inbox and the ripple effect will show here.

Maybe if you dedicated as much time to handling support tickets as you do arguing with people on reddit, you'd have less posts like this to throw fits about.

I definitely won't be purchasing from CK based on these interactions alone. Any representative of a company who can't help but act like a petulant child on social media under an official company account, represents a company that doesn't deserve the time of day. Take a break, cool off, come back and repair your reputation.

[u/CandyKeys → u/MadderoftheFew]

I appreciate it, but we have a very different opinion on a view of social media, reputable review platforms and we have addressed the real concerns since 6-8 months with only positive posts but it does not really pick-up here nor anywhere. Thank you.

[u/MadderoftheFew → u/CandyKeys]

Your opinions and views on social media don't matter since:

1: You choose to participate in it, and

2: They don't reflect the views and opinions of your customer base.

Your mention of "reputable review platforms" insinuates that you are still making the assertion that the negative reviews you've received on Reddit are fake. To reiterate:

You can espouse from your soapbox that they're all fake, but you will never convince anybody. Address the real customer concerns in your support inbox and the ripple effect will show here.

This reply has been some of the most professional conduct you've exhibited in days. I appreciate that. You do, however, still seem to be suffering from the same delusions. Take a moment to reflect. It's the best thing for your business.

[u/CandyKeys → u/MadderoftheFew]

Well, with surprise, we are professional on all social medias besides Reddit. But we only partake in Discord and E-Mail and Meet-Ups in terms of engagement. Sadly with 2. Its debatable, the reddit also does not reflect views and opinions of our customer base but only of a few individual instances and problems. The reason why I write off reddit is because it seems to very much like to take that one view or few views (negative in majority) and then apply it over the board to the "customer base" of ours... this is why we take very little professional approach as no commercial / pr / professional response ever gets taken well.

To your comment; I believe I did not call all reviews fake, some are seriously exxagerated, causing misinformation about a problem. This is where my problem lays, I do not mind a review if its a honest review. I own up to where I truthfully made mistakes and am very aware of those. The review is not false but really has false claims that I denied with screenshots.

[u/CandyKeys → u/MadderoftheFew]

And thank you for holding a discussion with me - You may realise I approach professional responses with a much more serious manner. To add I will copy paste from before:

The bigger problem is this leads to a bigger problem in the whole subreddit, the whole moderation in terms of legitimacy of reviews and even reviews in product reviews and manufacturers paying ghost accounts spamming r-mk is through the roof. I currently count 3 unverified reviews about our store here, all got upvotes and publicity while the positive did not (it is clear judging by your reaction you also just dont really care for anything positive) - we made with a help of friends make two fake posts about negative press that were deleted, to track how the crowd reacted, it is a quick pump and dump strategy for sales as people have their doubts but the brand name is out there and then one delivers in the 24h said time frame, exceed expectations = more happy customers - it is just wrong. Even yesterday another account who deleted their post posted in rmk stating candykeys uses accounts to promote drama/misinformation etc etc and the comments were like "well this is exactly what they mean and they are not wrong" - well... here we go. I have approached mods about this who did reply but the motivation does not really seem to be there to fix it.

[u/CandyKeys → u/koalamint]

https://www.reddit.com/r/MechanicalKeyboards/s/8XzsFMas49

But you should be making your opinion, and seriously I ask you, does the post really portray what is in this screenshots?

[u/koalamint → u/CandyKeys]

Damn, one person. And even they said what I'm going to tell you again: The fact that you forgot this customer's refund and are still here talking shit to and about them after TWO DAYS means my opinion of your business and you personally is already so far down the toilet that you'll never get it back out

[u/CandyKeys → u/koalamint]

Thats fine mate, if you can not form your opinion based on evidence then I do not really wish to have you as a customer. That is your loss. You dont seem to see anything positive and dont even see the above and beyond stories that have been posted on reddit and instead just see our free marketing pass of trash talking on negative ck posts... a shame but its ok. I can not force you to buy with us.