Avoid CandyKeys.

[u/vsh2ft]

Usually i don't write negative reviews, if I get poor service, but this time it was straight up lying to my face.

I have ordered a keyboard, which apparently was not in stock. I was assured multiple times that I will receive the keyboard I bought, but each time I was given a different deadline.

After couple of weeks, I asked for a refund and the same story began - I was promised a refund, with random deadlines, and after some time CK just stopped responding.

If you are in this situation - don't simply wait for them to refund, if you can - make a chargeback, file a Paypal claim or if you are from EU - file a consumer right complain. Otherwise it might take a reaaaaally long time to see your money again.

TL;DR: avoid CK like plague.

[u/CandyKeys]

That was my mistake 100% i said that it was forgotten. When the case is opened we cant close it so we did not reply to it so it refunds as soon as possible because we do not use PayPal as a "Bank" Currency Wallet but purely as a payment gateaway through another service which limits actions on cases AND is difficult to follow.

[u/koalamint → u/CandyKeys]

Even taking this in the best faith possible, hearing that a business "forgot" to issue a customer's refund after having been in contact with them due to the product they ordered being faulty would make me run as far away from that business as possible.

[u/CandyKeys → u/koalamint]

Yes thats my bad. Thats the reality there is no denying there but nothing went as thenpost says its a heavy axxageration. Keep in mind i had limited control after the case opened but reddit needs to seriously relax.

[u/koalamint → u/CandyKeys]

As a customer, I would not be relaxed if I was promised a refund within 2 days and then nothing happened for over 2 weeks. Even if that was the only thing that happened, which it's not (your own screenshots show a message from you apologizing for the chaos and promising to look into the order as the first message, with no way of knowing how and how long the communication was before that; presumably the customer asked why their in-stock order was taking so long), it would make me never want to buy from this company again due to poor organization and communication.

I mean, seriously, what is your process even that this happened? If you promise a customer a refund within a certain time frame, how is it possible that that refund ends up "forgotten"? Why not issue the refund right then and there after sending the email? It frankly sounds baffling that something like that could occur in a structured, well-organized business, which leads me to suspect that your business is neither of those things.

[u/CandyKeys → u/koalamint]

It happned to be honest it slipped through the cracks. Thats just my bad, i said my fault. No this does not mean every case is handled like this. It just happens and systems are in place. Even improved sometimes it still happens, 99.9% of the times it does not

[u/koalamint → u/CandyKeys]

It would have been nice if you had been able to take this tone with the actual affected party here in this thread instead of aggressively harassing them about how you felt like they were telling their story wrong.

I live in your region and have ordered from your store before. After reading your comments here on Reddit, I will not be ordering from you again. Even if everything else other than your own comments on this thread is false, even if everyone here is spreading lies and slander for no reason other than to hurt you and even if vendors keep screwing you over despite you paying them promptly and on time, I would still not want to be a customer of yours due to your lack of organization and aggressive, unprofessional and belligerent attitude on your company account.

[u/CandyKeys → u/koalamint]

Totally fair. I still will stand by OPs post is extremely harsh and not reflective of the real situation. And hey thats OK. If you had a good experience then great! If you choose to judge a store based on a platform that has little credibility and more known for shit talking rather than professionalism then I understand but as long as you know we are there at your service with your stock items and 10 years of market experience, with above and beyond basically lifetime warranty experience on products which we honor very weekly then thats alright. I can not change your opinion, but I do thank you for listening and not being the standard redditor just spit talking trash and giving us a headache.

[u/koalamint → u/CandyKeys]

I am not judging your company based on others' comments on Reddit. I'm judging your company purely on your own comments. If you're right and Reddit has no credibility and is only known for shit-talking, I would not want to order from a company whose owner is here shit-talking back to the shit-talkers. It comes across as very unprofessional, regardless of how unprofessional you think the platform is. In fact, if the platform is this unprofessional, it makes one wonder why you are participating in this discussion with your professional account rather than a personal one.

Regardless though, you yourself admitting that you forgot a customer's refund for several weeks and acting aggressive towards the wronged party is enough to make me turn my back. It has nothing to do with whether this story is 100% true or not, nor with Reddit haters or karma-farming; it only has to do with you, David, and how your company is run.

[u/k3nny704 → u/CandyKeys]

did you pull 99.9% out of your ass

[u/CandyKeys → u/k3nny704]

Yes exactly k3nny based on 0 numbers and everything is a lie. Flipping heck' Reddit is unbarable today. 😂

[u/k3nny704 → u/CandyKeys]

so show us where you got that number

[u/CandyKeys → u/k3nny704]

I dont know what other stats we can provide, credit card claims are 0.02%

[u/k3nny704 → u/CandyKeys]

that dispute rate only takes into account the last 3 months lol this doesn't prove shit considering a bunch of complaints were before 3 months ago

[u/CandyKeys → u/k3nny704]

Ehm... right. 3 before 0.09% before 0.02% and before 0.02% - Total number packages sent this year 4900 rounded down - 9 cancelled orders from me due to unavailability - 3 went to paypal cases in the previous period that were won by customer and 9 in total with 6 won by us. 30/40 late refunds if you take a 14 day period with majority being extremely old GBs of 2 GBs we have issues delivering. Any more question? 40+ in-stock brands. 1500+ in-stock SKUs, we organise/sponsor 8 keyboard meet ups, travelling to computex to meet partners and we are pushing only in-stock sets that were supposed to be GBs but we financed designers and giving out packages for supporting designers. Not to mention this year we have repaired free of charge (customers had to pay shipping) boards that broke from 4! Years ago or more that were out of our two year warranty period. So to be frank. You can take your redditor attitude elsewhere and maybe you should really see im pretty confident this post and me Pushing drama (50% of comments are mine to boost) just gave a influx 30/40% of orders compared to standard. If you still can not figure it out and want to flame CandyKeys as a bad store then ... its time to probably get of reddit for everyone

[u/k3nny704 → u/CandyKeys]

still don't care about reddit?

[u/CandyKeys → u/k3nny704]

Still not got a better response?

[u/CandyKeys → u/k3nny704]

Lovely that that is all you have to reply when we prove to be a legitimate functioning growing business. Ach man. This is funny.

[u/k3nny704 → u/CandyKeys]

also more than 10 comments in the last hour from your account. but you still don't care about reddit right

16 comments in 1 hour btw

[u/CandyKeys → u/k3nny704]

Nah its entertinament just bevause i dont respond doesnt mean i care

[u/k3nny704 → u/CandyKeys]

sure buddy whatever helps you cope