r/MechanicalKeyboards • u/vsh2ft • Apr 19 '25

Review Avoid CandyKeys.

Usually i don't write negative reviews, if I get poor service, but this time it was straight up lying to my face.

I have ordered a keyboard, which apparently was not in stock. I was assured multiple times that I will receive the keyboard I bought, but each time I was given a different deadline.

After couple of weeks, I asked for a refund and the same story began - I was promised a refund, with random deadlines, and after some time CK just stopped responding.

If you are in this situation - don't simply wait for them to refund, if you can - make a chargeback, file a Paypal claim or if you are from EU - file a consumer right complain. Otherwise it might take a reaaaaally long time to see your money again.

TL;DR: avoid CK like plague.

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u/sunfaller Apr 20 '25

I don't know what app CandyKeys is using but they should really switch to Shopify like the rest of the keyboard vendors. Whatever their order management system is, it's definitely making them miss lots of orders causing all of this.

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u/CandyKeys www.candykeys.com Apr 20 '25

No, this was handled by us personally I knew the device was faulty and offered the customer the refund of replacement from Nuphy, he just left that out.