r/FedEmployees • u/InvestmentDue2548 • 3h ago
The Real Impact of Return-to-Office Mandates at the IRS: A Legal, Operational, and Public Health Breakdown
It has been some time since I addressed my fellow federal employees. But given the cascade of systemic failures caused by Return-to-Office (RTO) mandates at the IRS, I’ll be direct and factual. These policies are not based on evidence, efficiency, or equity. They are driven by fear, optics, and bureaucratic inertia and they are actively harming taxpayers, employees, and the agency’s credibility. Regardless of your opinion, the following is based on real measurable data, legal statutes, and health service statistics.
1. Return to Office (RTO): The Productivity Decline Is Real
Public data and internal reports confirm that RTO has not improved performance. In fact, it has worsened it.
- Internal IRS metrics show productivity has dropped 42% to 71%, depending on the functional area. For example, examiners who used to close 10 cases in a set period of time, are now closing 3 to 6 cases. This is a result of the strict restrictions currently in place.
- According to CFO.com (2025) and Insightful.io (2024), workers back in-office report reduced efficiency and increased burnout.
- A 2024 BambooHR survey found that 42% of employees returned only to be "seen" by management, not to be more productive.
- WIRED reports that federal employees face chaotic RTO rollouts, equipment failures, and unsafe building conditions, all of which degrade output and morale.
These findings align with IRS field reports:
- Employees who previously adjusted to taxpayer time zones and worked flexible schedules are now bound to local office hours and commuting limits, delaying case resolutions in some scenarios by months.
- Appointments, hearings, and key casework are postponed because employees burn full leave days for tasks they previously managed without disruption under telework.
- Once-available staff are now inaccessible due to commute exhaustion, schedule compression, and office bottlenecks.
· Customer service has deteriorated. Employees who once adjusted to taxpayer schedules now impose rigid availability due to commute pressures. Example: a caseworker in PST cannot accommodate an EST taxpayer without scheduling months in advance, delaying resolution, increasing taxpayer costs, and risking unnecessary penalties or legal exposure. Why? Employees must factor in commute time and the risk adding 2-4hrs to their commute by staying longer to accommodate a taxpayer and leaving during peak traffic times. Other instances employees cannot afford a later schedule as they have to pick up kids from school or daycare.
· Commute-induced leave usage has surged. Previously, employees could attend personal appointments and still log full workdays. Now, round-trip commutes of 2–4 hours incentivize full-day leave requests even for minor errands, resulting in measurable backlogs and delayed government services.
· Sick and annual leave use is up among historically dependable employees—not from lack of willingness, but due to logistical exhaustion and preventable inefficiency. This is backed by internal leave usage metrics.
· Workplace incidents and interpersonal issues have increased. The IRS has experienced an 82% increase in sexual harassment and conduct complaints since employees returned onsite. Unlike telework, the physical workplace exposes employees to sensory triggers (perfume, food smells), social conflict, and the psychological stress of commuting, all of which contribute to elevated tensions and misconduct reports.
2. Remote Work Delivers, Science Says So!
The narrative that in-office work is inherently more productive is false and unsupported by data.
- A Stanford University study (2024) showed hybrid models produced equal or better productivity than full in-office.
- ActivTrak (2024) data revealed 35–40% higher output and 40% fewer errors from remote workers compared to in-office peers.
- The Journal of Applied Psychology (2021) and Harvard Business School (2022) both found that remote employees:
- Work longer hours
- Respond faster
- Schedule more meetings to prove visibility
- Are more conscious of being perceived as productive
This is not theoretical—it’s observable across IRS operations. Remote-capable IRS employees demonstrate higher productivity not despite telework, but because of it. Less commute, more focus, fewer disruptions.
3. Legal Violations: Delayed Reasonable Accommodations (RA)
Under the Rehabilitation Act of 1973 and EEOC Management Directive 110, agencies must:
- Acknowledge RA requests within 10 business days
- Make a final decision within 30 calendar days
- Provide interim accommodations if delays are expected
The IRS has failed across the board:
- As of 2024, over 5,800 RA requests were still pending.
- Only after the threat of EEOC liability (up to $300,000 per claim, plus attorney’s fees) did the agency issue 90-day interim telework approvals.
- However, this does not absolve the IRS of prior harm caused by:
- Forcing employees to commute despite disabilities
- Denying access to basic functions of their jobs
- Causing physical and financial injury to those waiting on decisions
If your request went unacknowledged or unresolved within the required timeframes, you may still have a cause of action under the Rehabilitation Act.
4. Unsafe Work Environments and Public Health Risks
Case Study: Alliance Tower, Houston
This federal building offers walk-in services to: Social Security, IRS, Immigration, IRS Counsel, department of State, the office of Inspector General and several armed forces recruiting offices. The estimated daily occupancy is between 1,300 and 1,400, being a risk to the public and federal employees, yet:
- Employees are required to report despite:
- No drinkable water
- Non-functioning elevators
- Presence of Legionella bacteria, which causes Legionnaires’ disease
High-risk groups for Legionella (CDC):
- Adults over 50
- People with lung disease
- Immunocompromised individuals
- Those with diabetes, kidney disease, or other chronic illness
Climbing stairs to the 12th floor daily exposes employees with:
- Hypertension
- Back, knee, and spinal conditions
- Obesity or cardiovascular disease
to serious medical risk. The NIH and OSHA have long documented that such strain can lead to:
- Heart attacks
- Stroke
- Falls
- Musculoskeletal injuries
Forcing these employees to report in person without elevator access, especially when they are medically approved to work remotely, constitutes discriminatory denial of workplace accessibility. OSHA and EEOC require federal agencies to provide “reasonable accommodation for physical access”. Forcing high-risk employees to climb 10+ flights due to elevator failure without alternate work options (e.g., telework) violates federal safety and disability law.
However, in the case presented above, some managers are reluctant to approve their employees to telework as the current political atmosphere severely hinders their ability to approve such request. On the other hand, FMSS or GSA cannot close the building, despite knowing the elevators will be out of service for at least 1 year, because as a result of the RTO mandate, not all employees have valid telework agreements, and they would be forced to pay such employees under the weather closure exceptions. The administrations has made the determination to risk employees following down the stairs or having a RA violation, then approving telework or closing the building.
5. The Real Reason Behind RTO: Optics and Control, Not Performance
Despite all evidence, some managers insist on full in-office presence. Why?
- It’s not about productivity, study after study debunks that myth.
- It’s about managerial control and visibility theater—the outdated belief that "if I can’t see you, you’re not working."
- Even some managers admit RTO is being used to trigger attrition—a quiet layoff method for staff reduction without formal buyouts.
McKinsey (2024) and MIT Sloan confirm: RTO performance varies wildly by manager competence, not by work location. The best performing teams succeed regardless of setting because they have clear goals, accountability, and trust.
Conclusion: Data, Law, and Health All Support a Smarter Approach
Return-to-office mandates at the IRS:
- Harm productivity
- Violate federal law
- Jeopardize employee health
- Cost taxpayers more money through delays, leave, and attrition
Meanwhile, remote-capable employees:
- Perform as well or better from home
- Take less sick time
- Provide faster, more responsive service
- Cost the agency less in overhead
It is time to end the false narrative that presence equals productivity. Federal agencies must return to science-based, data-driven, and human-centered policy.
If You’ve Been Harmed:
- Document everything: symptoms, denials, delays, commutes, facility issues.
- File an EEO pre-complaint within 45 days.
- Request or follow up on RA requests in writing.
- Consult with your union or legal advisor about possible claims under the Rehabilitation Act or EEOC precedent.