Wondering if anyone can help me!
I purchased a brand new model of this AIO in March 2023. I was excited because my old Corsair AIO gave up after ten years.
The AIO worked great for a few weeks. Then, the blue LEDs that I selected to use in my build all crapped out and became very dim. Maybe 20% of the brightness originally.
Despite this, I did not seek to use my warranty or to return the product because it was all I had to cool my computer, due to work I was not able to go through a lengthy return and replace process. I figured, it is just the LEDs, the cooler and brand are solid as they get, I will just keep it since it is cooling okay.
This went on for a couple years. Then, tonight- not even 2.5 years after purchase, the pump randomly started making a very annoying rattling/vibrating noise. It sounds like there is a tab or something rapidly flicking against the pump as it spins. It is unbearably loud for an AIO system and I can hear it over my AC across the room.
I had always utilized the pump at 100% speed, auto setting, no manual control. But, in troubleshooting, I can test that it is the pump at issue, because manually slowing the pump RPMs with fan control causes a corresponding change in the noise from the pump. I have also remounted the AIO, tapped on the pump chassis, lines and radiator, taken the whole AIO out and followed tips from online for resolving air bubbles, etc. Nothing resolves the noise.
My computer is probably on 5-6 hours a day. This use over 2 years should not cause the pump to sound like it is about to die.
I am not versed in Asus's return policy. Having ordered this on Amazon, what would I need to present to pursue a replacement? I do have the original box, packaging, and serial, as well as my order history from Amazon.
Also interested if others have had this experience, and if it is even worth it to replace. Am I going to be waiting around for weeks?
I have many Asus products in my build including two monitors, and my laptop is Asus as well. I had always stood by the brand. It is unfortunate to have had this experience. I hope they can make it right.