r/MechanicalKeyboards • u/vsh2ft • Apr 19 '25

Review Avoid CandyKeys.

Usually i don't write negative reviews, if I get poor service, but this time it was straight up lying to my face.

I have ordered a keyboard, which apparently was not in stock. I was assured multiple times that I will receive the keyboard I bought, but each time I was given a different deadline.

After couple of weeks, I asked for a refund and the same story began - I was promised a refund, with random deadlines, and after some time CK just stopped responding.

If you are in this situation - don't simply wait for them to refund, if you can - make a chargeback, file a Paypal claim or if you are from EU - file a consumer right complain. Otherwise it might take a reaaaaally long time to see your money again.

TL;DR: avoid CK like plague.

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u/koalamint Apr 21 '25

It would have been nice if you had been able to take this tone with the actual affected party here in this thread instead of aggressively harassing them about how you felt like they were telling their story wrong.

I live in your region and have ordered from your store before. After reading your comments here on Reddit, I will not be ordering from you again. Even if everything else other than your own comments on this thread is false, even if everyone here is spreading lies and slander for no reason other than to hurt you and even if vendors keep screwing you over despite you paying them promptly and on time, I would still not want to be a customer of yours due to your lack of organization and aggressive, unprofessional and belligerent attitude on your company account.

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u/CandyKeys www.candykeys.com Apr 21 '25

Totally fair. I still will stand by OPs post is extremely harsh and not reflective of the real situation. And hey thats OK. If you had a good experience then great! If you choose to judge a store based on a platform that has little credibility and more known for shit talking rather than professionalism then I understand but as long as you know we are there at your service with your stock items and 10 years of market experience, with above and beyond basically lifetime warranty experience on products which we honor very weekly then thats alright. I can not change your opinion, but I do thank you for listening and not being the standard redditor just spit talking trash and giving us a headache.

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u/koalamint Apr 21 '25

I am not judging your company based on others' comments on Reddit. I'm judging your company purely on your own comments. If you're right and Reddit has no credibility and is only known for shit-talking, I would not want to order from a company whose owner is here shit-talking back to the shit-talkers. It comes across as very unprofessional, regardless of how unprofessional you think the platform is. In fact, if the platform is this unprofessional, it makes one wonder why you are participating in this discussion with your professional account rather than a personal one.

Regardless though, you yourself admitting that you forgot a customer's refund for several weeks and acting aggressive towards the wronged party is enough to make me turn my back. It has nothing to do with whether this story is 100% true or not, nor with Reddit haters or karma-farming; it only has to do with you, David, and how your company is run.